Privacy Policy

Last updated: 3/6/2025

1. Introduction

Silver Moose Ventures LLC ("we", "our", or "us") operates Concierge Calls. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

2. Information Collection and Use

We collect several different types of information to provide and improve our Service:

  • Account Information: Email address, name, phone number, billing details
  • Call Data: Audio recordings, transcripts, call metadata (duration, participants, timestamps)
  • Usage Data: Browser information, access times, pages viewed
  • Technical Data: IP addresses, device information, cookies and tracking data

3. Call Recording Data

When you use our call recording service:

  • Audio recordings are encrypted and stored securely in our cloud infrastructure
  • Call transcripts are generated automatically and stored separately from audio files
  • Call metadata is collected for service functionality and billing purposes
  • You control access to your recordings through your account settings
  • We do not access or review your recordings except when required for service delivery or legal compliance

4. Use of Data

We use the collected data for these purposes:

  • To provide and maintain our call recording and transcription services
  • To process and store your recordings securely
  • To generate and deliver call transcripts
  • To handle billing and payments
  • To notify you about service updates or changes
  • To provide customer support
  • To detect and prevent fraud or abuse
  • To comply with legal obligations

4.1 SMS Messaging Privacy

For SMS messaging services:

  • We may share your Personal Data with third parties that help us provide the messaging service, including platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • You can opt out of receiving SMS messages at any time by replying "STOP" to any message.

5. Data Retention

We retain different types of data for varying periods:

  • Call recordings: Stored for 30 days by default, or as specified in your service plan
  • Call transcripts: Retained for 90 days after generation
  • Account information: Maintained while your account is active
  • Usage data: Kept for up to 12 months for analysis and improvement

6. Data Security

We implement robust security measures to protect your data:

  • End-to-end encryption for call recordings
  • Secure cloud storage with regular backups
  • Access controls and authentication requirements
  • Regular security audits and updates
  • Employee training on data protection

7. Your Data Protection Rights

You have certain data protection rights. These include:

  • The right to access your personal data
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability

8. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please text us at: 845-682-5114