Terms of Service

Last updated: 3/6/2025

1. Agreement to Terms

By accessing and using Concierge Calls ("the Service"), operated by Silver Moose Ventures LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service.

2. Description of Service

Concierge Calls is a service that provides automated call recording and transcription services. The Service allows users to record and transcribe phone calls, subject to applicable laws and regulations regarding call recording and consent.

3. User Accounts and Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Obtaining proper consent from all parties before recording any calls
  • Complying with all applicable laws regarding call recording in your jurisdiction
  • Notifying us immediately of any unauthorized account use

4. Call Recording and Consent

You agree to:

  • Inform all parties that the call is being recorded
  • Obtain explicit consent from all parties before recording any call
  • Comply with all federal and state laws regarding call recording
  • Not record calls in jurisdictions where it is illegal to do so
  • Take full responsibility for any legal consequences of improper recording

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose
  • Record calls without proper consent
  • Share or distribute recordings without authorization
  • Use recordings for harassment or malicious purposes
  • Interfere with or disrupt the Service
  • Attempt to gain unauthorized access to the Service

6. Data Storage and Retention

We store call recordings and transcripts according to our data retention policy. You acknowledge that:

  • Recordings are stored securely in our cloud infrastructure
  • We may delete recordings after a specified retention period
  • You are responsible for downloading and backing up important recordings
  • We may suspend storage of new recordings if your account is in arrears

7. Intellectual Property

All content, features, and functionality of the Service are owned by Silver Moose Ventures LLC and are protected by intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by law, Silver Moose Ventures LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the Service.

10. Contact Information

For questions about these Terms, please text us at: 845-682-5114